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Works Scheduler/Coordinator - Gas Team - HP10 0DF



Job Type



Customer Service


HP10 0DF

The Vacancy

As a result of maternity leave and a career advancing secondment in our team, we have an opportunity for two people to join our fast-paced friendly team of four, to deliver a customer focused service by arranging for our experienced gas technicians to visit homes to install and repair gas appliances. 

At Paradigm, we pride ourselves on our service offering to our valued customers. You will work collaboratively alongside other Gas Coordinators, reporting to the Compliance Works Team Leader. You will be responsible for taking on a range of compliance gas works but predominately leading on the gas servicing compliancy. As well as but not limited to, the scheduling of Paradigm’s Gas Technicians, liaising with customers and booking / rearranging jobs.

We want to hear from people who are passionate about delivering excellent customer service, possess a strong work ethic and a flexible approach. You’ll always be busy dealing with our customers, technicians and colleagues across the organisation playing your part to ensure that our customers are safe in their homes and that we achieve and exceed our safety and compliance standards.

You will need to engage with other departments within Paradigm to deliver a first-class service to our customers and building relationships with staff members from other departments that are directly impacted. Previous experience in service delivery centre operation or property maintenance environment is required as is scheduling of works or services. A good telephone manner, strong organisational and prioritisation skills are essential in this role.

Looking for job satisfaction in a demanding role with all the associated benefits then come and join a great team!

Where could this role take you?

Whilst this is not currently a permanent role, in a business our size and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other opportunities may arise; many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employability in this and similar fields.

About us

We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. We are clearly focussed on the delivery of our five-year corporate plan with ambitious and challenging objectives including improving our environment and sustainability targets to deliver quality homes to people who need them.

We offer a very generous package including the following:

  • Holidays – 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xmas and new year when we close, plus the opportunity to buy up to another 5 days – subject to condition
  • Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.
  • Annual Bonus potential

  • Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
  • Health Cash Plan – worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more. It’s free to add up to 4 dependent children aged up to 24yrs (if in f/t education) and each child is entitled to 50% worth of your allowance for each category!
  • Car Leasing scheme (subject to conditions)
  • Opportunities for career advancement – if that’s what you want, but it’s fine if you don’t
  • Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)

We support flexible ways of working and welcome applications from all sections of the communities we work in.

Further information

As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.

Thank you for your interest in Paradigm Housing Group thus far.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

If the above appeals to you apply today and/or pass on these vacancy details to someone who may also fit the bill. What have you got to lose?

The Company

We are Paradigm Housing Group. 

We manage more than 15,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

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