0800 0485 785

Viewings Officer - 6 months FTC - HP10 0DF



Job Type



Property & Construction


HP10 0DF

The Vacancy

Supporting the successful viewing and letting of new build rented homes across our developments primarily in Aylesbury and Milton Keynes, may also be required to travel elsewhere including Cambridgeshire and Oxfordshire.  

To undertake property viewings, sign-ups and tenancy starts for new build homes. Together with the Customer & Neighbourhood team and the Lettings and Allocations team you will be working with others within the organisation to support the smooth transition of new customers moving into their new home. Your remit will be to review, check and document items, providing flexibility and support to enable the successful letting of new homes. You will be in regular contact with customers providing accurate comprehensive advice, guidance and support throughout the process, including pre-tenancy assessments, viewing and tenancy agreement sign ups. Provision of effective support to the Customer Services team, ensuring there is a smooth transition for the property into day-to-day Neighbourhood (Housing) management. 

Our ideal candidate will have/be 

  • experience within a Lettings environment (social housing letting). 

  • familiar with a customer face-to-face environment. 

  • Polite and courteous. 

  • intermediate level of Microsoft applications (predominately Excel and Word). 

  • effective communication skills both verbal & written. 

  • ability to interpret tenancy and legal information. 

  • well organised and accurate with a strong attention to detail. 

  • possess a can-do attitude with a common-sense approach. 

  • full driving licence (preferably clean) and own vehicle (business milage will be paid at the prevailing rate: currently 0.45p per mile (less home to work mileage) up to first 10,000 miles p/a). 

This role may suit someone with a lettings background in social housing or estate agency looking to deploy their skills and knowledge in a financially strong values led organisation with a great social purpose – to house people. 

Paradigm employees more than 570 staff and manages over 16,000 properties, with an annual turnover of +£120million, we are a financially strong, safety conscious, and an environmentally aware social housing provider. We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. 

Where could this role take you? Whilst this is not currently a permanent role, in a business our size and with the transformation we are going through, there is a possibility that this could either be extended, or other opportunities may arise; many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employability in this and similar fields. 

About us: A Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. We’re proud to offer great benefits and have a committed approach to employee wellbeing. We offer an attractive range of benefits: 

  • Holidays – 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xmas and new year when we close, plus the opportunity to buy up to another 5 days each year (subject to conditions) 

  • Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate. 

  • Annual Bonus potential  

  • Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more 

  • Health Cash Plan – worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more.  

  • Professional Sponsorship Scheme (subject to conditions) and professional subscriptions paid 

  • Remote hybrid working  

  • Up to 3 paid ‘Giving Back’ (Volunteer) days a year  

  • Modern collaborative offices, with free parking and charging points for electric vehicles 

  • Social events, such as Quiz nights, Xmas Party, Summer BBQ  

We support flexible working and welcome applications from all sections of the communities we work in shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. 

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