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Tenancy Sustainment Advisor - Mental Health - AL10 8TZ



Job Type



Property & Construction


AL10 8TZ

This is a very exciting time to be joining Paradigm Housing Group. With 15,000 properties, a turnover of £115m and a substantial development and sales programme, we are making the most of our many opportunities in a challenging but rewarding environment.

We have a clear and ambitious view of where we are as an organisation and where we need to get to; providing more homes for people who need them by running an efficient and successful business.

We are currently recruiting for a Tenancy Sustainment Advisor with a specialism in Mental Health to join our team. Working a patch covering Bedfordshire and Hertfordshire, you will support Regional Housing and Income Recovery teams by managing a limited caseload of referred higher support cases.

As part of the Tenancy Intervention & Enforcement team, you will help identify and implement a range of initiatives and interventions to enable our customers to achieve successful management of their tenancies. You will work in partnership with both internal and external contacts to promote and provide a coordinated approach to tenancy sustainment within Paradigm. You will be developing strong working relationships with statutory and voluntary mental health organisations within Paradigm's area of operation and will take the lead on supporting our teams to work with tenants with mental health concerns, ensuring best practice in this area.

The ideal candidate will have previous experience of tenancy management and a high level of expertise in the areas of mental health, welfare benefits, housing and consumer credit and money advice. You will have extensive experience of managing complex caseloads, excellent communication skills and be able to demonstrate a proven track record in effective multi-agency working. This role will involve travel, therefore a full UK driving license and access to a vehicle is essential.

This is a great opportunity to join us at a time when you can have a real and personal impact on the future success of our business.

At Paradigm, we work hard, strive for excellence, in return we offer a great place to work an attractive range of benefits such as Health Cash Plan, Bonus potential, competitive Pension options and 25 days Holiday on starting in addition to 3 days closure at Christmas as well as supporting flexible ways of working. We welcome applications from all sections of the communities we work in.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.

We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

Closing Date: Sunday 3rd October 2021

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