Systems Trainer - learning specialist - HP10 0DF

The Vacancy

The Systems Trainers (Learning Design & Delivery Specialists) will contribute to the delivery of a major transformation programme for Paradigm Housing. The transformation programme encompasses the implementation of a new Housing Management System (Civica Cx) which will transform the way we work by updating our processes, procedures and changing some roles and responsibilities. This is a 6 month fixed term contract running June - December 2023 and we have 2 vacancies. 

Reporting to the Change Manager, the Systems Trainers will work alongside a specialist Cx trainer and with our Business Analysts, Subject Matter Experts and business managers and specialists from across the organisation to design and develop a blended programme of learning aligned to our Paradigm Design Principles. They will work with the Cx trainer to deliver all required training ahead of Go Live in October 2023.

The role will be critical in ensuring that business users and teams are properly prepared to accept and adopt new systems & processes through the delivery of the learning programme to colleagues at Paradigm. As well as delivering the learning prior to go-live, the role will provide coaching and additional learning for around three months after go-live to support colleagues with the transition to new ways of working. Experience of the Civica Cx product would be highly beneficial, but is not essential.

This is an exciting opportunity for a high calibre individual to join and strengthen our Change team. We are looking for confident specialists in their field who are able to create impactful and enjoyable learning and who can work collaboratively as well as independently when required. Experience with both digital and facilitated (virtual and F2F) learning design is essential, as are exceptional communication, presentation and facilitation skills.