0800 0485 785

Specialist ULD Control - TW19 7LN



Job Type



Transport & Logistics


TW19 7LN

Specialist ULD Control

£30,000 - £32,000

Full time – 9am to 5:30pm (2 shift patterns / Mon to Fri & Wed to Sun)

London Heathrow – Virgin Atlantic Cargo Dnata City East

Airbase GSE is a leading UK & European air cargo ULD equipment and logistics services provider.

With Airline industry experience of over 30 years, Airbase GSE are based at Europe’s busiest airport London Heathrow (LHR). 

Working for Virgin Atlantic but under an Airbase contract, we are looking for a Specialist ULD Control to support the Virgin Atlantic Cargo Operations team.

Role and Responsibilities

  • Maintain and control the availability of ULD stock for both Cargo and Passenger Operations worldwide though collaborative working with the revenue. Operations and Load Planning teams, through empty movement requests and use of competitor capacity. 
  • Manage airside and cargo stocks at LHR, through equipment transportation by GHAs
  • Agree and influence station upper and lower budgets with Cargo Operations Managers; ensuring passenger operation taken into account.
  • Allocate and publish the configuration of equipment to be used on each flight departure, based on aircraft type, passenger number, cargo product and best cargo build. 
  • Constantly improve cargo revenue uplifts through historical analysis of baggage flows to/from all stations.
  • Maintain and improve allocation publisher, forecasting tools, agent release tools - or any other tools relating to ULD Control.
  • Take responsibility for efficient utilisation of Offshore Team and on time / accuracy performance by monitoring KPIs provided. 
  • Challenge Offshore team by providing ongoing feedback ensuring that the processes are understood.
  • Model best practice in process mapping to maximise performance of offshore team. 
  • Ensure continuous improvement, revision and update of all processes and documentation
  • Provide robust process documentation of all tasks carried ULD Control, to ensure business continuity and contingency.
  • Maintain and recommend best practice for equipment released to Cargo Agents. Track and maintain ULD assets and asset data through use of the offshore team, automated messaging and engaging with stakeholders. 
  • Monitor ingestion of messages to ULD Management system; fix and improve with Airport, Cargo and Load Planning teams for optimisation of messaging.
  • Analyse data on damaged equipment to ensure turnaround times are met by repair agents and to hold Cargo Agents and GHAs accountable for the profile of damage while equipment is in their care. 
  • Quality check repair agent work and report back to management on any failings
  • Investigate / Invoice damage to ULDs sustained by customers and GHAs. Keep track of all incidents to help spot trends and change in behaviour. 

Qualifications and Education Requirements

  • Very good knowledge of Microsoft Excel , Word and Powerpoint
  • Airport or Cargo experience
  • Good communication Skills
  • Ability to build Effective Interpersonal Relationships
  • Willingness to learn


  • Willing to show initiative
  • Remain calm under pressure
  • Customer Orientation

For further information and to apply, please submit your CV via the apply button!

Due to the nature of the role applicants must have the right to work and live in the UK.

Copyright ©Career Kinetics  2022. All Rights Reserved | SaaS Holdings Limited