0800 0485 785

Services Manager - Children and Young People - WD24 7RZ



Job Type



Care & Social Care


WD24 7RZ

Hertfordshire Mind Network (HMN) have been awarded Hertfordshire’s CAMHS Early Help Digital Intervention Service. The Services Manager will be responsible for implementing, delivering and developing this innovative partnership between BfB Labs and HMN. Together, we will provide a countywide early help digital intervention service that is accessible to children and young people aged 5- 18, at the earliest point of an emerging emotional wellbeing and/or mental health need. The service will operate between 14:00 – 22:00 seven days a week.

Our trauma-informed model offers a range of support options for CYP, based around digital interventions and supported by one-to-one and group sessions, so children and young people can engage in the way that works best for them. The service will build resilience in CYP by working with them to develop coping strategies and solutions that will enable them to improve their own health and wellbeing. We will also provide advice and guidance to parents/families/carers and professionals to provide a holistic response to supporting CYP and creating a network around them to empower and enable positive change.

As Services Manager, you will manage and motivate team members to deliver this new and exciting, high quality service in accordance with contractual requirements, and ensure that we are supporting the needs and aspirations of Hertfordshire residents.

Service Objectives

The objectives of the CAMHS Early Help Digital Intervention Service are to:

§ Promote resilience and strategies that encourage coping and self-management for CYP, enabling a reduction in referrals to more specialist provision.

§ Increase the number of CYP who access evidence-based mental health interventions.

§ Ensure more CYP in Hertfordshire have improved awareness and knowledge about emotional wellbeing and mental health.

§ Develop an early intervention pathway for children and young people to enable individuals to get timely, responsive support aligned to their needs.

§ Reduce waiting times for CAMHS by providing a timely and effective early help service.

§ Help parents and carers to better support their CYP through access to relevant, clear and accessible information about mental health and emotional wellbeing.

§ Provide a safe and secure online environment for CYP.

§ Reduce the number of CYP experiencing a relapse in their mental health.

§ Contribute to the de-stigmatisation of mental health and emotional wellbeing.


You will be line managed by the Head of Crisis & CYP for Hertfordshire Mind Network but will manage your own workload, prioritising tasks and working on your own initiative.

Key Responsibilities (Service & Staff)

§ To play an integral role in instilling Hertfordshire Mind Network’s values through the CAMHS Early Help Digital Intervention Service.

§ To lead in the development and delivery of high quality provision, and to implement this brand new service.

§ To provide consistent and clear line management and senior leadership to a diverse team.

§ To provide staff with clear direction, excellent supervision and performance management using Hertfordshire Mind Network polices as required.

§ To induct all staff into the team.

§ To oversee the recruitment and management of key operational staff.

§ To maintain and build positive relationships with BfB, commissioners, carers, CYP, and wider stakeholders including those in health, education and social care, the CAMHS system and Just Talk partnership.

§ To work closely with HMN’s Marketing, Fundraising and Engagement Team, to develop and maintain the website, digital platforms including social media, and printed materials regarding content, branding, resources.

§ To take an active role in and contribute to the CAMHS Redesign programme.

§ To work with the Heads to generate new services in line with identified need.

§ To ensure Hertfordshire Mind Network’s strategy translates into operational policy and that all staff understand the vision, ethos and objectives of the service.

§ To oversee and ensure project plans are developed and implemented.

§ To take responsibility for managing the delivery of all contract and grant agreements ensuring that all performance and reporting requirements are met, and liaise with contract managers and Commissioners as required.

§ To encourage a culture of continuous performance improvement at individual, service and organisation level.

§ To act as a positive role model showing professional and caring attitudes and behaviour towards other team members, CYP, parents/carers and stakeholders.

§ To work in a way that acknowledges personal, social, cultural and spiritual strengths and needs of individuals.

§ To confidently deliver training to a range of audiences.

§ To work flexibly and where needed across HMN Centres and Community sites.

§ To be responsive when dealing with issues and support with the On-Call Rota as part of the Senior Management Team, liaising with the Designated Safeguarding Lead as appropriate.

§ To ensure all policies and procedures are current, understood by operational staff and that they are working within these policies and procedures.

§ To work with the relevant Head to set budgets for operational services and to ensure that budgets are managed appropriately.

§ To support payroll on a monthly basis.

§ To respond to and escalate complaints about services as per the complaints policy and to support the Senior Management Team in dealing with such complaints.

§ To represent the organisation at key operational and strategic forums acting as an effective ambassador for Hertfordshire Mind Network at all times. This includes, CAMHS Redesign Task and Finish Groups, partnership meetings.

§ To embed volunteers within the relevant services where possible.

§ To work with the CEO, the Board and National Mind to support the leadership of the organisation.

Key Responsibilities (CYP & Parents/Carers)

§ To ensure CYP involvement and a person centred approach are embedded within services.

§ To liaise with CYP, family and carers, local stakeholders and commissioners to ensure that services are reviewed and co-developed over the lifetime of contracts.

§ To arrange regular case audits (internal and external) and ensure results are acted upon within the team.

§ To carry out organisational and service risk assessments.

§ To provide support and coaching to staff when they are supporting CYP who have multiple and complex needs.


§ To ensure compliance with legal, ethnical, regulatory and social requirements.

§ To manage personal resources and own professional development.

§ To ensure all duties are carried out in a manner which promotes equity, inclusion and diversity.

§ To promote a health and safety culture within the workplace, observe all health and safety rules and procedures as required and where appropriate conduct risk assessments. § To ensure that essential information of a sensitive or personal nature is not disclosed to or discussed with inappropriate persons.

§ To work outside of normal office hours (including evenings and weekends).

§ At all times to carry out every aspect of your duties with due regard to Hertfordshire Mind Network’s policies and procedures including the Equalities Statement.

§ To ensure Hertfordshire Mind Network’s values are embedded across all CYP services.

§ Maintain full accountability

Copyright ©Career Kinetics  2022. All Rights Reserved | SaaS Holdings Limited