IT & Communication Technology
Senior Transition Analyst
About The Role
Working pattern: 35 hours per week
Contract type: Permanent
Closing date: 1 June 2023
This role is subject to -
BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.
We are recruiting for a Senior Transition analyst within the ICT transition team. The candidate will be working with a range of stakeholders, including Project Teams, Support Teams, customers to deliver the service support model for new services being implemented into Manchester City Council. The candidate will also be responsible for the line management of 2 x Analysts
The Transition team provides high quality service to customers which are consistent with the Council’s goals, industry best practice, and regulatory requirements. You will report directly to the Transition Manager and will work closely with other members of the Transition team including line manage 2 x Analysts, be committed to the continuous improvement of systems and processes, sharing knowledge, providing/receiving training, and mentoring as required.
You will have the opportunity to:
Play a lead role in the delivery of Service Transition for changes in a large multi-functional IT organisation
Be part of a multi-million-pound transformation programme
Work closely with colleagues from Project Teams and service management teams which include Service Desk, Incident and problem, Configuration Management, Infrastructure and Application teams
Work with Service Delivery Managers, Strategic Business Partners, and Projects to ensure smooth transition of new services within service management teams for future developments
Suggest changes for improvements to existing transition processes as part of continual service improvement, including documentation and maintaining policies and procedures
Develop successful relationships and secure stakeholder commitment through negotiation and communications, both oral and written, to ensure work packages are delivered effectively and to customer requirements and agreed objectives. This will include the communication of complex technical matters
About the Candidate
Do you have excellent communication skills, enjoy working with a range of stakeholders and have strong capacity to influence and negotiate? Then this could be the opportunity you have been waiting for.
We are recruiting for a Senior Transition analyst within the ICT transition team. The candidate will be working with a range of stakeholders, including Project Teams, Support Teams, customers to deliver the service support model for new services being implemented into Manchester City Council.
If you have the following attributes, then this could be the position for you.
Experience of line management or mentoring.
Understanding and managing stakeholders: - Engage, Managing and Influencing
Creativity & Innovation: -Collaborative working and decision making & Problem Solving
Communication: - Presentation skills, Written & Oral communication, formal/informal communication
The successful candidate will be able to demonstrate experience or have knowledge of the following:
Recent experience of Service Transition tracking or experience of report writing and presenting; supported by transparent and factual data analysis; with the aim of demonstrating trending and or Continuous Improvement
Responsible for overall management of the transition process including managing and configuring Service Transition in ServiceNow software.
Significant experience of leading and delivering service transition for a range of critical business applications
Excellent communication and customer service skills Qualified to ITIL Foundation with a strong practical understanding of how the core ITIL functions (CM / IM / PM / RM and Service Transition) interface and interact to collectively support IT and the Business or willingness to obtain this.
Be willing to work flexibly including out of hours and Bank Holidays to support customer demand and potential incidents
Responsible for the line management of Test and Transition Analysts