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Senior Co-ordinator - Reactive Works team - HP10 0DF



Job Type



Property & Construction


HP10 0DF

The Vacancy

Permanent, F/T 37 hours Mon-Fri (9-5.30 and 5pm finish on Friday with some flexibility)

Here at Paradigm, it’s all about our customers and we are seeking an exceptional Senior Co-ordinator to assist with leading our Reactive Works & Repairs team of Technical Co-ordinators, enabling them to deliver an excellent repairs experience for all our customers. If you are passionate about customer service, organised, adaptable with a strong work ethic and have experience of working in a fast-paced environment - we can’t wait to hear from you! Your drive and energy for supporting your team and manager; seeking great outcomes for our customers, our technicians and stakeholders and your commitment to continuous improvement will see you succeed.

The Role: You will assist the RW Team Leader with managing our team of co-ordinators including feedback, training and contributions to annual appraisals. Your remit will be to support the Team Leader to get the very best from the team, through coaching, direction and auditing of daily tasks including management of multiple work streams, schedules and contractor jobs. You will assist in the management of the scheduling function, ensuring maximum works efficiency in the booking of repairs in line with Paradigm’s tenant deal and corporate practice. You will support the team ensuring that they manage and reduce works in progress as well as administer an effective scheduling service to our customers. To work collaboratively with front line repairs customer services and promote #drivingimprovement and #workingasone with Paradigms front line technicians to ensure excellence in the delivery of Paradigms repairs service. It’s fast paced so you will need stamina and resilience with a real focus on quality.

You will need to have/be:

• an ability to lead, assist with planning resources, set targets and monitor performance successfully to    achieve service objectives

• good knowledge / understanding in the management of repairs scheduling service

• a commitment to excellent service delivery

• ability to recognise poor staff performance and assist in bringing about substantial improvement

• ability to analyse data and provide reports

• advanced communication skills, verbally and in writing

• excellent organisational skills with ability to effectively plan workload and manage own and others time and meet deadlines whilst working under pressure

Where could this role take you?

Whilst this is not currently a permanent role, in a business our size and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other opportunities may arise; many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employability in this and similar fields.

About us: A Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. We’re proud to offer great benefits and have a committed approach to employee wellbeing. We offer an attractive range of benefits:

  • Holidays – 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xmas and new year when we close, plus the opportunity to buy up to another 5 days each year (subject to conditions)
  • Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.
  • Annual Bonus potential
  • Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
  • Health Cash Plan – worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more.
  • Professional Sponsorship Scheme (subject to conditions) and professional subscriptions paid
  • Remote hybrid working
  • Up to 3 paid ‘Giving Back’ (Volunteer) days a year
  • Newly created modern offices collaborative offices, with free parking and charging points for electric vehicles
  • Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)

We support flexible working and welcome applications from all sections of the communities we work in shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.

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