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Sanctuary and Independent Living Handyperson - NR7 0DU



Job Type



Care & Social Care



Contract Type: Fixed Term Contract to 31 March 2024

Do you enjoy helping people to find the right solutions at the right time? 

Role Snapshot…

It is a very exciting and challenging time to come and join our People and Communities team.

We are looking for a handyperson who can support two of our services within the South Norfolk Council and Broadland District Council areas: The Sanctuary Target Hardening Service and the Independent Living Handyperson Service.

The Sanctuary Target Hardening service is being developed to support the needs of victim/survivors of domestic abuse who wish to remain in their own home, when safe to do so. Target hardening is the term used to install additional, bespoke security measures to the home of a person at risk of domestic abuse.   

The post holder will receive referrals from a variety of sources, both internal and external, and coordinate an individual package of target hardening measures with the victim survivor in their own home. You will then work with the landlord to install target hardening equipment, such as new window and door locks, reinforcing bars and other security measures. Record keeping and the provision of statistical returns forms a key element of this role.

Target hardening training will be provided to the successful applicant via the Level 3 Police Crime Prevention Academy training course.

The Independent Living Handyperson service provides basic maintenance and low-level adaptations to reduce the risks of trips and falls in the home (e.g., installing grab rails, key safes, and fire alarms). This vital service to residents helps to promote independent living. You will work in partnership with key agencies to deliver the service across district areas.

What you could be part of…

Are you passionate about helping people to feel safe and well in their own homes? Are you self-motivated and able to work under broad supervision and be responsible for your own workload, in a pressurised fast-moving customer service environment? Are you an empathetic and excellent communicator who can work in a collaborative way for the benefit of our residents? Do you have the skillset and background to complete target hardening measures, maintenance, and basic home improvements? If the answer is yes, then why not apply to join our People and Communities Team.

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

What you’ll be doing…

  • Promote and develop the Sanctuary service in both South Norfolk Council and Broadland District Council areas.
  • Provide support, advice, and assistance to victim/survivors of domestic abuse and their families who have experienced domestic abuse or are at risk of domestic abuse and wish to remain in their own home.
  • Provide a risk assessment and advice in relation to enhanced security at a victim/survivor’s home using agreed target hardening measures and the provision of safety equipment.
  • Monitor and evaluate the Scheme and report to various key stakeholders
  • Provide feedback from victim/survivors who have used the Sanctuary Scheme and recommend actions (including monitoring completion).
  • Provide a follow-up of 6 months for works/well-being of the victim-survivor.

  • Complete assessments for each customers target hardening requirements.
  • Manage a caseload, maintain manual and electronic customer records, and ensure there is a comprehensive record of all client contacts and outcomes including assessments and mitigation of risk.
  • Complete low-level adaptions to the homes of non-domestic abuse customers to prevent trips and falls, thus allowing them to remain in their homes.
  • Conduct other low level maintenance services as directed by a manager

You must have…

  • Previous experience in maintenance and/or home improvement work.
  • 5 GCSEs or equivalent (including Maths and English) or the ability to demonstrate ability at this level.
  • Relevant BTEC, NVQ or City & Guilds qualification.
  • Full UK driving license and access to a vehicle.

What’s in it for you…

Why Work For Us?

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

What Flexible and Agile Working Arrangements do we Offer?

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.

What Roles Do the Councils Offer?

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

What Benefits do our Employees Receive?

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

What Employer Accreditations do we Hold?

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.

What Wellbeing Support do our Staff Have Access to?

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.

Where are we advertising?

Advertising Internally and Externally

If external, please apply via our website. If internal, please apply via submitting your expression of interest to the relevant recruiting manager; a template for an expression of interest can be found on Connect.

Closing date: 8 January 2022 at 11:30PM

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

Interview date: To be confirmed

Other Information

Please note that this post is subject to a satisfactory criminal record check. Please note we will not accept any DBS checks from a previous employer.

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