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Residential Service Engineer - Southampton



Job Type






We have a great opportunity for a Residential Service Engineer to join our dedicated Customer Support team who work amongst one of the world's leading logistics companies, reporting to the Residential Service Manager, based at a site in Fawley, Southampton. This role would suit someone with 1st line support experience in a predominantly mechanical role.

Roles and Responsibilities

  • On site support of an automated conveyor and packing line
  • Support existing site-based BEUMER Group CS Colleagues
  • Manage all Hotline cases whilst on and off site.
  • Manage all BEUMER H&S aspects along with spares ordering processes.
  • Responsible to deliver the planned preventative maintenance as part of pre-agreed service contracts, this will involve changing out worn parts and checking associated components for wear and tear on both mechanical and electrical systems
  • Manage and update onsite CMMS Maintenance system
  • Produce timely and detailed service reports related to BEUMER machinery.
  • Supporting installation projects, modernisations and warranty work
  • Attend breakdowns with the ability to troubleshoot, test and repair technical equipment
  • Work with onsite operational teams and residential maintenance Teams
  • Working individually and as part of an existing onsite customer maintenance team
  • Low Level Controls: Siemens S7 PLC, TIA Portal, Profibus, ASi-Bus networks
  • Awareness of PLC controls and bus networks so that next level support can be assisted
  • Populating RAMS related to the work to be undertaken, after training
  • As a BEUMER Group UK Ltd employee you have a duty to take care of your own health and safety and that of others who may be affected by your actions at work. You must co-operate with your employer and co-workers to help everyone meet their legal requirements.


  • Proven field service experience with the ability to build positive relationships with customers
  • Possess a high level of electrical/mechanical control knowledge and awareness
  • Have experience of or be able to quickly develop a working knowledge of Siemens S7 PLC, TIA Portal, Profibus, ASi-Bus networks.
  • Have experience with DC electrics and the aptitude to learn about control systems
  • Have knowledge and experience of Mechanical, Hydraulic, Pneumatic systems. 
  • Ideally to have experience inspecting machinery, reporting defects and recommending repair solutions.
  • Must have a mechanical electrical or multi-skilled qualification – ONC or equivalent
  • Must be able to fault find on electrical and mechanical systems to diagnose errors or technical problems and determine solutions
  • Cooperate with technical team and share information across the organisation
  • Comprehend customer requirements and make appropriate recommendations / briefings

Supportive Competencies and Knowledge 

  • CSCS,  IOSH,  IPAF. Training supplied

  • First Aid preferred, certification available

  • English literacy essential

  • Proficient MS Office user


Required Education

  • NVQ 3 or equivalent Electrical Engineering or
  • Ideally mechanically bias multi skilled with an Electrical Engineering background

Additional Information

Desirable/transferrable skills: Fully qualified (Class 1 or equivalent) NCO.  Navy Engineering, RAF Engineering, REME.  such as Vehicle Tech, Mechanician, Armourer, Air frames/propulsions tech/mech. 

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