Residential Service Engineer - Southampton

We have a great opportunity for a Residential Service Engineer to join our dedicated Customer Support team who work amongst one of the world's leading logistics companies, reporting to the Residential Service Manager, based at a site in Fawley, Southampton. This role would suit someone with 1st line support experience in a predominantly mechanical role.

Roles and Responsibilities

• On site support of an automated conveyor and packing line
• Support existing site-based BEUMER Group CS Colleagues
• Manage all Hotline cases whilst on and off site.
• Manage all BEUMER H&S aspects along with spares ordering processes.
• Responsible to deliver the planned preventative maintenance as part of pre-agreed service contracts, this will involve changing out worn parts and checking associated components for wear and tear on both mechanical and electrical systems
• Manage and update onsite CMMS Maintenance system
• Produce timely and detailed service reports related to BEUMER machinery.
• Supporting installation projects, modernisations and warranty work
• Attend breakdowns with the ability to troubleshoot, test and repair technical equipment
• Work with onsite operational teams and residential maintenance Teams
• Working individually and as part of an existing onsite customer maintenance team
• Low Level Controls: Siemens S7 PLC, TIA Portal, Profibus, ASi-Bus networks
• Awareness of PLC controls and bus networks so that next level support can be assisted
• Populating RAMS related to the work to be undertaken, after training
• As a BEUMER Group UK Ltd employee you have a duty to take care of your own health and safety and that of others who may be affected by your actions at work. You must co-operate with your employer and co-workers to help everyone meet their legal requirements.

Experience

• Proven field service experience with the ability to build positive relationships with customers
• Possess a high level of electrical/mechanical control knowledge and awareness
• Have experience of or be able to quickly develop a working knowledge of Siemens S7 PLC, TIA Portal, Profibus, ASi-Bus networks.
• Have experience with DC electrics and the aptitude to learn about control systems
• Have knowledge and experience of Mechanical, Hydraulic, Pneumatic systems. 
• Ideally to have experience inspecting machinery, reporting defects and recommending repair solutions.
• Must have a mechanical electrical or multi-skilled qualification – ONC or equivalent
• Must be able to fault find on electrical and mechanical systems to diagnose errors or technical problems and determine solutions
• Cooperate with technical team and share information across the organisation
• Comprehend customer requirements and make appropriate recommendations / briefings

Supportive Competencies and Knowledge 

• CSCS,  IOSH,  IPAF. Training supplied

• First Aid preferred, certification available

• English literacy essential

• Proficient MS Office user

Qualifications

Required Education

• NVQ 3 or equivalent Electrical Engineering or
• Ideally mechanically bias multi skilled with an Electrical Engineering background

Additional Information

Desirable/transferrable skills: Fully qualified (Class 1 or equivalent) NCO.  Navy Engineering, RAF Engineering, REME.  such as Vehicle Tech, Mechanician, Armourer, Air frames/propulsions tech/mech.