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Refugee Community Outreach Worker - HP1 1HN



Job Type



Care & Social Care



Job title: Refugee Community Outreach Worker

Salary: £23,500 - £24,000 per annum pro rota

Contracted hours: 37.5 hours

Working base: Flexible across 7 wellbeing centres

Reports to: Flourish Senior Worker

Checks needed: Enhanced DBS and 2 satisfactory references


This is an exciting new project, ‘Flourish’ – Mental Health for Refugees in Hertfordshire, which is a highly flexible and responsive outreach service developed to meet the needs of refugees fleeing the war in Ukraine & other refugees in Hertfordshire. The aim of the service will be to support refugees in the community with multiple needs who have mental health support as a primary need.

The countywide holistic service also provides emotional wellbeing support for families who are hosting refugees.

Complex needs’ are defined by the National Complex Needs Alliance as a combination of health needs and social needs.

Purpose of Post

The purpose of the Hertfordshire Mind Network Refugee Community Outreach Worker role is to:

  • To provide advice, information, onward referral and holistic support to clients with mental ill health.
  • Support to build social networks and reduce isolation whilst settling into the Hertfordshire community this includes building a sustainable and empowering peer support network and building confidence and self-esteem.
  • To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
  • To remain a source of independent support for all clients.
  • Embed a person centred and solution focused approach in all aspects of the role.
  • To work in a trauma informed way including awareness of the 6 principles of trauma informed practice, putting the clients emotional and practical needs at the forefront of this work.


You will be line managed by the Flourish Senior for Hertfordshire Mind Network but will manage your own workload, prioritising tasks and working on your own initiative.

Responsibilities of the post

  • Working closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
  • To take allocated referrals from any agencies including the Community Navigators, Borough and District Councils, Herts Help, Housing Providers, the Refugee Council and self-referrals including walk in contacts at any of the Mind wellbeing centres across the county.
  • Hold a caseload of clients, supporting for approx. 10 weeks
  • To create a safe space for the individual to be able to explore their feelings and improve their understanding around their mental health.
  • To complete a holistic needs assessment, making use of assertive outreach work to achieve the initial client contact, if required.
  • Ensure all person centred risk assessments and support plans are completed as appropriate.
  • Proactively recognise the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies.
  • To provide safeguarding intervention support. This will include responding to problems, which pose an immediate risk.
  • To work alongside translators when required to provide a robust package of support for clients.
  • To provide advocacy services to clients experiencing mental ill health.
  • To accompany clients to initial visits and appointments as necessary in order to ensure the sustained use of existing support services in the Borough.
  • To work with the third sector and signpost to other agencies as necessary to improve the health and wellbeing of clients referred to the service.
  • To liaise with other agencies to ensure that clients receive appropriate support and continue to remain engaged with the service.
  • To assist clients to access appropriate mental health services, housing/tenancy services and other services according to assessed needs.
  • To establish effective pathways across a variety of agencies to maximise and provide effective partnership working.
  • Support clients to build their emotional resilience, promoting self-management through building an understanding of their own triggers/coping strategies.
  • To actively seek the views and feedback from refugees and hosting families in order to shape and improve service delivery.


  • To ensure compliance with legal, ethnical, regulatory and social requirements.
  • To manage personal resources and own professional development.
  • To ensure all duties are carried out in a manner which promotes equality and diversity.
  • To promote a health and safety culture within the workplace, observe all health and safety rules and procedures as required and where appropriate conduct risk assessments.
  • Ensure that essential information of a sensitive or personal nature is not disclosed to or discussed with inappropriate persons.
  • All information must be maintained within the Data Protection Act.
  • To be an active and effective team member.
  • To work some hours outside of normal office hours (including evenings and weekends).
  • At all times to carry out every aspect of your duties with due regard to Herts Mind Network’s (HMN) policies and procedures including the Equalities Statement.
  • To ensure (HMN) values are embedded in the service. 
  • To maintain a professional level of communication at all times.
  • To keep clear records and plans of all contacts with clients, professionals and meetings with external agencies.
  • Maintain full accountability to the project through supervision.
  • Undertake other duties as may be reasonably determined by line management, the CEO or Board of Trustees.
  • Full training for the role will be provided.

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