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Process and Systems Lead - Maternity Cover - HP10 0DF



Job Type



IT & Communication Technology


HP10 0DF

Do you have the passion for change management? If so, this is the perfect opportunity to join Paradigm as we embark on our biggest transformation programme to deliver a new housing management system, enhance our customer journey and satisfaction, and deliver a future-proofed digital solution.

We are looking for a highly driven, ambitious, and enthusiastic individual with the experience to be an integral part of our customer data quality and controls and drive change through the review, analysis and management of system and process changes.

Paradigm Housing Group is a Best Companies 1 Star accredited place to work. As part of our friendly and responsive Process, Systems and Data team, you will be helping us achieve our vision of “delivering homes that our customers can rely on and that helps them live well”. We want to hear from people who are passionate about putting our customer first and possess a strong work ethic and a flexible approach.

You’ll always be busy, through managing a small team of Data Administrators and Customer Information Officers, as well as dealing with colleagues across the organisation, and at all levels, to help identify, drive, and deliver change. No two days are the same and you’ll find the work highly rewarding. If successful, you’ll be handling a diverse range of challenges requiring strong analysis and problem-solving skills to deliver a high demand of transformation.

The role is based in our Customer Directorate, concentrating on our customer services, contact and experience teams as well as all the housing teams and services. Whether you have previous experience in housing, or the transferable skills from a different industry, ready for a new challenge, providing you have the right aptitude and share our Values we would love to hear from you!

This is a full-time role based on 37 hrs per week as maternity cover until mid-December 2022. It’s a great opportunity to join us at a time when you can have a real and personal impact on the future success of our business. We support flexible working arrangements and welcome applications from all sections of the communities we work in.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.

We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

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