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Peer Support Worker - HP1 1HN



Job Type



Care & Social Care



Job title: Peer Support Worker

Salary: £19,080 - £20,085 Pro rata based on FTE

Contracted hours: Flexible

Contract length: End of March 2024

Working base: To work within East, North and West Hertfordshire, depending on client need and waiting lists

Reports to: Services Manager – Peer Support, Wellbeing and Volunteering

Background to the Post

Our Peer Support Service started 10 years ago, with 2 Wellbeing Centres offering this new service. Since then, we have seen this service grow and develop in ways we could not have imagined. This service is one of the services most requested by people and we now offer Peer Support across all 7 of our Wellbeing Centres across Hertfordshire. Over the last year, 1039 people have been able to receive this valuable support and we are looking to recruit further Peer Support Workers to this amazing team. The Peer Support Workers (PSW) are an integral part of the team and play a key role in delivering a range of peer support core services across the organisation.

Hertfordshire Mind Network provide a range of training opportunities, including our PS Academy Level 3 training.

Purpose of Post

To work with the team to offer 1-1 peer support to anyone accessing HMN. The Peer Support service provide tailored support for individuals to support their needs. This includes using different tools and techniques to help an individual improve areas of their life they may be struggling with. This approach includes empathy, warmth, acceptance, authenticity, compassion and humanity. Peer Support is based on the recognition that there is no better person to support the path towards recovery, than someone who has walked the same path as that person and can share experience. Peer Support Workers will also provide support within our Peer Support Groups and Peer Support Learning Sets

Services & Staff

§ To provide regular line management supervision to a team of Peer Support Workers (PSW’s)

§ To play an integral role in instilling HMN’s values through the Peer Support team

§ To play a key part in the development and delivery of the Peer Support Service

§ Ensure the delivery of quality services at all times.


· To establish a supportive and respectful relationship with clients and/or carers

· To consider each person as an individual

· To work with and empower clients and carers

· To provide peer support and practical assistance to clients in order for them to regain and maintain control over their lives

· To engage with clients and to show empathy, share experience, inspire hope

· To focus on the day to day support needs of clients, encourage self-managed care and assessment of their own needs

· To support individuals to identify their own achievable and realistic goals and agree objectives to aid recovery

· Where appropriate, to use personal experience to introduce a range of tools, techniques and interventions

· To support the client to develop their own self-help, self-management and coping strategies

· Support people to access community groups and other local community activities, to encourage independence

· Accompany clients and/or carers to appropriate appointments/meetings

· Act as a positive role model · Work in a way that acknowledges the personal, social, cultural and spiritual strengths and needs of the individual

· To respond to requests for advice, support and information and signpost/refer on where appropriate · To involve service users in every aspect of their support

· To maintain up to date knowledge of local opportunities for people to access

· At all times to carry out every aspect of your duties to the highest standard with due regard to Hertfordshire Mind policies and procedures including the Equalities statement

Monitoring and Evaluation

§ To ensure all client Evaluations and Outcomes are completed, in line with service provision

§ To ensure all monitoring tools are used, in line with service provision

§ To produce a minimum of 1 Case study each quarter

§ To ensure HMN’s relevant databases are accurately updated


§ Undertake other duties as may be reasonably determined by Senior Management

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