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Neighbourhood Officer - Watford



Job Type



Customer Service



An opportunity has arisen for a Neighbourhood Officer within the Customer Relationships Directorate on a full time permanent basis.  This is an exciting time to join us and we look forward to welcoming you as part of our team.  We are seeking motivated people, who like a challenge, have a commitment to housing and want to help us deliver excellent services.

About you:

Do you have excellent customer service skill looking for a new and exciting career in housing? Have you worked in a front line customer service role and understand the needs of customers? Or are you already a housing professional with exceptional customer service. If so we want to hear from you.

We are looking for people who can demonstrate excellent customer service through social housing and anti-social behaviour.

You will be a confident communicator who can make decisions with ease whilst keeping the customer’s needs as your main focus. You will have excellent IT skills and will be able to use them for performance reporting and management.

Due to the nature of the role you will need to have full driving licence and access to a car with business insurance.

About the role:

The successful person will be responsible for delivering a customer focused housing management and Anti-Social Behaviour service to all of our existing and new customers. Working closely with other teams, you will be responsible for the high standard of Customer Service which is responsive to our customer’s needs.          

Within this diverse role you will also get the opportunity to work on performance management projects, seeking out feedback from customers to implement improved processes and procedures.

What we can offer:

Working close to Watford Junction station and within walking distance to the shops and cafes of Watford town centre, your salary will be £24,950 - £30,000.

In return we offer a competitive package with includes:


  • 28 days annual and closure at Christmas and bank holidays
  • Employer pension contributions up to 11%
  • Development opportunities
  • Staff discount scheme
  • The opportunity to ‘win’ staff awards, including duvet days, free massages, shopping vouchers


When applying for Watford Community Housing, please consider our organisation’s values:


  • Professional – We are honest, open and respectful. People trust us to keep our promises.
  • Collaborative – We work together as one team and build lasting partnerships to get results.
  • Forward-thinking – We have a can-do attitude and embrace opportunities to improve and innovate.


We reserve the right to close this advert earlier if a suitable candidate is found.


1st Interview stage 19th August

2nd Interview stage 21st August

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