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Marketing and Fundraising Assistant - GU32 1RU



Job Type



Marketing & Communications


GU32 1RU

Marketing and Fundraising Assistant

£21,000 - £24,000 pa (depending on experience.)

Full-time – Permanent

Ramsdean, Petersfield, Hampshire

Hounds for Heroes provides specially trained assistance dogs to injured and disabled personnel of both the UK Armed Forces and Emergency Services. Through this provision we aim to provide help and practical support leading to an enhanced quality of life.

We are currently recruiting for a Marketing and Fundraising Assistant. This role plays a vital part in our fundraising and income generation activities requiring interaction across the breadth of the charity and involvement in a broad range of activities. As a member of a small team, you will need to be flexible and prepared to support with the tasks necessary for the smooth running of the charity.

Duties and Responsibilities

Website and social media:

Hounds for Heroes maintains both a website and a social media presence (Facebook, Instagram, LinkedIn). These are things we are keen to enhance to support raising awareness and fundraising. An ability to own and manage aspects of this would be a distinct advantage.

  • Pro-active maintenance of permanent and semi-permanent content on the website
  • Maintain central calendar of events and activities likely to generate posting opportunities
  • Work with teams to establish a schedule of posts in support of their activities/campaigns
  • Proactively collate text/media required for posting
  • Schedule accurate, timely posts consistent with the charity’s brand guidelines
  • Participate in the feedback loop on responses to posts in order to grow the effectiveness of campaigns
  • Manage the collection, utilization and archival of media across the charity in a structured manner


  • Support the fundraising operation to ensure the delivery of effective support for fundraisers and events and maximise income
  • Be a charity ambassador and attend community events where appropriate/necessary


  • Identify and deliver targeted merchandise selling
  • Maintain the shop site on the website in an effective manner
  • Maintain accurate stock levels of all merchandise items and perform required stocktaking
  • Monitor incoming merchandise orders. Process and despatch merchandise orders within Charity guidance
  • Maintain order spreadsheets.
  • Prepare merchandise packs for the Charity’s own event attendance.
  • Maintain all records to the standard required for audit (Internal and External).
  • Provide data for input into reports


Harlequin is the CRM application at the heart of all donor, volunteer & fundraising activities in the charity. The timely and accurate use of this key resource is crucial to the workflow of the charity

  • Support the sending of thank-you letter/e-mails to donors ensuring the timely and accurate updating of Harlequin
  • Support the timely and accurate posting of financial transactions in Harlequin – for example donations via Just Giving, Virgin Money, Bank Credits, Cheques
  • Maintain accurate databases within Harlequin e.g. cumulative/projected donations for each Puppy/Advanced Dog/Dog in-service
  • Create new individual/corporate contacts
  • Ensure that Harlequin is maintained in line with current GDPR requirements

What we are looking for:

  • Experience of Windows Office suite; Outlook, Excel, Powerpoint etc
  • Competence in the use of Instagram, Facebook and LinkedIn required
  • Familiarity with Drupal and Drupal Commerce would be an advantage
  • Previous experience of a CRM system eg Harlequin, would be an advantage
  • A high level of organisation
  • Friendly, helpful, open minded and willing to learn
  • Flexible and able to prioritise a changing ‘to do’ list
  • Have an eye for detail and be accurate
  • Trustworthy and reliable
  • Self-motivated and able to use initiative to see what needs doing rather than waiting to be asked
  • Well-spoken so you can be easily understood
  • Smart and well-presented (so as to give good first impression to visitors)
  • Clear use of written English with accurate spelling and grammar
  • Able to work in a team (i.e. readily offer assistance to others)
  • A full driving license is required
  • Experience driving larger vehicles could be beneficial but not essential; training will be provided if required
  • An understanding that whilst there are contracted hours, there will occasionally be times when the role requires working beyond these

Own transport to place of work required due to picturesque rural location.

In return, we offer, Free onsite parking. Charity vehicles are available for work related travel along with on-site kitchen facilities for lunch.

To apply, please click the apply button to submit your CV.

Closing date: Tuesday, 6th June 2023.

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