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IT Support Technician - 12 month FTC - HP10 0DF



Job Type



IT & Communication Technology


HP10 0DF

Our vision is clear: We provide excellent services to our customers and build new homes to help people. We make sure our homes are safe and sustainable and strive to do more by making the most of our resources. With a significant transformation and growth programme underway, we are making the most of our many opportunities in a challenging but rewarding environment.

If you are passionate about delivering an excellent service to customers and being part of a commercially minded business with a clear social purpose, we have the right vacancy for you. Paradigm is a social housing provider with over 15,000 properties, a turnover of £115m and a substantial development and sales programme building more homes for the people who need them the most.

About the role

We're looking for an outstanding communicator and relationship builder with proven experience working within an IT service desk role. Ability to prioritise, triage and trouble shoot as well as manage multiple tasks at once is a must. We're looking for someone with experience of working with Active Directory, Office 365, Intune, OneDrive and SCCM, ITIL Fundamentals, networking fundamentals and experience of full IT asset lifecycle management.

The role is varied with both remote and in person support as well as involving moving and installing computer equipment in various locations. The role is primarily based at our Head Office - Glory Park in Wooburn Green - but will require in person work at our other office locations too. In order to fulfil the duties of this post a vehicle, current driving licence and suitable insurance for business use will be required.

The role is a 12 month fixed term contract providing additional support to the team while one of our long standing members is seconded to a new and exciting post supporting a major transformation project.

The full job description and requirements for the post can be found in the attachment below (IT Support Technician Information Pack - November 2021).

Working for us

While we are looking for someone with proven experience of working within an IT service desk role, we do have a comprehensive personal and professional development suite available to all of our employees. This might be a fixed term role, but we have a great track record of retaining temporary and fixed term employees and this is a great opportunity to join a high performing and specialist team at a time when you can have a real and personal impact on the future success of our business, you can continue to grow and develop yourself, building an exciting career with a growing business.

We’re proud to offer great benefits and have a committed approach to employee wellbeing. We offer an attractive range of benefits such as Health Cash Plan, Bonus potential, a competitive pension and 25-30 days holiday on starting in addition to 3 days closure at Christmas. We support flexible ways of working and welcome applications from all sections of the communities we work in.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

The Company
We are Paradigm Housing Group.

We manage more than 15,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

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