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Internal Customer Service Assistant - LU1 1PP



Job Type



Customer Service



Internal Customer Service Assistant

£24,000 - £25,000

Full-time | Permanent

Bedfordshire, LU1 1PP

About Us

Thermal Economics manufacturers acoustic and thermal insulation for the UK Construction market. As a dynamic and hard-working supplier, it continually invests in developing products to provide innovative and high-performance solutions for commercial and private building projects that remain cost effective as well as meet and exceed building regulation requirements.

The teams work together to deliver the highest level of customer service possible. They draw upon a wealth of experience and training to provide assistance at every step of the build process.

Role Duties & ResponsibilitiesResponsibilities

  • Processing customer orders and purchase orders
  • Maintain sales related spreadsheets
  • Obtain PODs (Proof of Delivery) and check off against warehouse invoices
  • Liaise with factoring company with regards to invoice queries
  • Liaise with Factoring company on invoicing disputes.
  • Create new customer accounts and apply for credit limits.
  • Providing customer service support including tasks such as managing customer queries, providing quotes and making stock enquiries
  • General administration tasks to support the sales team 
  • Provide assistance to the Financial Controller by checking ledgers to external agencies, input of supplier invoices checking prices, quantities, and statements.


To be successful in this role, you will need to be proactive and reliable. We are looking for a person with versatility and an excellent ‘can do’ attitude. The successful candidate should be:

  • Previous administration or office experience would help but is not vital
  • Proficient in Microsoft Outlook, Word and Excel
  • Outgoing and enjoy working as part of a team
  • Good communication skills
  • Ability to multi-task, possess excellent attention to detail
  • Self-motivated

Job Package

Salary starting at between £24,000 & £25,000 – 20 days holiday plus bank holidays, other benefits to be discussed at second interview stage

Is this the role for you? If so, please click the apply button to submit your CV!

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