Property & Construction
As a Housing Officer you’ll be responsible for providing tenancy and neighbourhood management services for a dedicated patch of properties. The new role is extensive and includes managing tenancies and breaches of tenancies, reducing debt owed in rent and service charges, monitoring estate management services, undertaking regular fire safety inspections and manage cases of ASB. Housing Officers will be expected to represent WCH in court and external meetings, be a key point of liaison for community stakeholders and be the first point of contact of resident associations/representative bodies.
The successful candidate will have previous debt management experience, knowledge of relevant housing legislation and experience of dealing with difficult conversations. Excellent customer service skills, communication and time management skills, problem-solving skills and negotiation/influencing skills are key for this post.
Please find attached the job description detailing the key accountabilities and the essential/desirable knowledge, skills, abilities and experience for this role.
What can we offer you?
We know that people are our most valuable assets, so we offer a range of benefits including 28 days’ annual leave plus bank holidays, an employer pension contribution of up to 11%, personal development opportunities and a significant employee rewards programme – shopping discounts, massages.
When applying for Watford Community Housing, please consider our organisation’s values:
•Professional – We are honest, open and respectful. People trust us to keep our promises.
•Collaborative – We work together as one team and build lasting partnerships to get results.
•Forward-thinking – We have a can-do attitude and embrace opportunities to improve and innovate.
Please note we reserve the right to close the vacancy early if we receive a large response