Do you want to help vulnerable people cope with the rising cost of living?
With living costs rising, more people than ever are needing our support with their finances. People who haven’t previously experienced financial difficulties are falling into debt, and those who are already financially marginalised are finding it harder to recover.
We are seeking an experienced debt adviser to join our Help Hub team to offer advice to customers, helping them overcome crisis and find sustainable solutions to the financial issues. The role involves providing information, advice and support to assist with debt problems and to undertaking casework, negotiation and representation on customers’ behalf.
The right candidate will have extensive knowledge of debt solutions and will have worked at an Institute of Money Advisers (IMA) accredited level or have comparable experience. The ideal candidate will hold a Certificate In Money Advice Practice (CertMAP) or equivalent professional qualification or be willing to undertake this within an agreed timeframe.
What you could be part of…
The Help Hub is a multi-disciplinary service which supports over 4,000 households each year. The service is growing and the number of people needing support to overcome financial difficulties is rising.
As such we are strengthening our Financial Wellbeing Team. This team looks at customers’ needs holistically, tackling debt alongside the issues that cause or exacerbate financial hardship.
The team support people to overcome financial challenges and achieve stability and provides broader support around management skills, employment options and life skills.
The service currently consists of specialists in Debt Advice and Welfare Rights Advice, as well as support staff that work on a one-to-one basis with vulnerable customers to increase their budgeting and money management skills.
Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focused services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.
What you’ll be doing…
- Providing specialist advice to customers to overcome financial challenges.
- Delivering qualified advice on debt management and welfare benefits and provide advocacy to residents, to actively contribute to the prevention homelessness and deprivation and support customer to maintain their independence.
- Managing a complex caseload, enabling clients to help themselves but taking ownership and control of financial issues and exacerbating vulnerabilities.
- Maintaining up-to-date detailed case records for the purpose of continuity of case work and information retrieval, being mindful of the vulnerable nature of customers, ensuring accountability and an effective audit trail for statutory purposes.
- Supporting customers in a range of settings including carrying out home visits or outreach work as necessary, working on own with customers, ensuring that people are put at ease and be able to identify and act beyond welfare and safeguarding needs beyond debt and welfare issue.
- Understanding customer needs including academic ability to ensure the customer is able to understand advice and take action. Be mindful of follow up advice that is required.
- Working as part of the Help Hub and with partner services to ensure customers are supported to address a range of needs, including attendance at relevant internal and external meetings.
- Providing benefits and money advice in order to support people to get into work, education and training and support inclusive growth in the districts.
- Providing training, support and guidance for colleagues, when required, to enable them to recognise where the service could benefit their customers and to enable them to make appropriate referrals.
You must have…
- A high level of applied experience in welfare benefit advice and/or debt advice or a relevant field.
- Excellent numerical, verbal and written communication skills, as well IT literacy (Microsoft packages), and information gathering.
- A demonstrable understanding and ability to interpret, and put into practice a range of current issues, policy and legislation within welfare benefits and debt and ability to provide advice that complies with legislation.
- Understanding of both welfare rights advice and provisions available to resolve personal debt.
- Experience of working in a multi-agency setting to address customer need.
- Proven experience of managing a large caseload and delivering 1 to 1 support and advice to vulnerable residents.
- A demonstratable ability to work with vulnerable residents and have resilience to cope with challenging situations.
What’s in it for you…
Our package includes:
- 25 days holiday increasing to 28 days after 5 years’ service plus bank holidays (pro-rata for part time employees)
- Opportunity to work your hours flexibly to improve your work life balance (where operationally possible)
- Employer pension contributions of 15% with the option to make additional voluntary contributions
- Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme, cycle to work scheme and a car lease scheme.
- Payroll giving scheme
- Refer a friend scheme
- Regular reviews with your line manager, develop a personal development plan, as well as opportunities to undertake personal professional development training
- Compassionate leave and sickness entitlement for times of need
- Support towards volunteering days in the community and encouragement to be involved with fun activities to raise money for local and national charities.
What’s in it for you…
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