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Customer Service Representative – German Speaking - SK10 2XR



Job Type



Customer Service


SK10 2XR

Customer Service Representative – German Speaking

Salary: £32,500 p.a. + bonus + pension

Full-time - Permanent (35 hours per week (09:00-17:00 with 1-hour lunch break)

Pfleiderer is a Europe-wide leading manufacturer of wood-based panels and we are looking to recruit a German-speaking Customer Service Representative, to support our business growth within UK & Ireland, the #1 export market. We are a strong and financially solid company in an industry which has benefitted during the pandemic / post-pandemic.

Whilst working at Pfleiderer, your areas of responsibility will include:

  • Internal sales role – managing a number of own customer accounts (forming a link between the customer, external sales manager, and various departments in Germany)

    • Order acceptance – checking details e.g. pricing, product description etc, before passing to order processing team.
    • Liaison with production planning.
    • Contact with despatch departments at the factories in Germany, and with transport planning; then also with hauliers in UK.
    • Credit control: issuing statements to customers, chasing outstanding payments, liaison with accounts dept in Germany.
    • After-sales: handling claims regarding quality, transport damage etc.

  • Answering incoming telephone calls from a variety of customers

Some of the essential skills that are necessary to fulfil your role include:

  • Fluency in the German language is essential
  • Proficient with Microsoft Office
  • Experience with SAP R3 advantageous
  • Customer service or client management experience
  • Ability to work under pressure – must be able to prioritise tasks
  • Good written & verbal communication skills
  • Good telephone manner
  • Enthusiastic & positive attitude
  • Self-initiated and organised
  • Flexible and willing to assist with a variety of tasks

In return we offer, 23 days annual leave plus Bank Holidays, a competitive bonus scheme, Pension and Private Medical Insurance.

For further information and to apply, please click the apply button!

Closing date: 31.05.2022

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