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Customer Service Assistant - NR18 0NT



Job Type



Customer Service


NR18 0NT

Do you have as much enthusiasm as our customers?

Role Snapshot… Do you enjoy fitness, wellbeing and thrive on being part of busy team working a range of shifts and dealing with the public?  Do you want to work in a modern setting with latest equipment? Then read on...

What you could be part of…

Wymondham Leisure Centre boasts a state-of-the-art gym, with 2 studios, soft play, multi-functional sports hall, and a Spa. You will be joining a hard-working and passionate team and delivering a high standard service to our members.  

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focused services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

What you’ll be doing…

  • Assist with centre tours from the public and school.
  • Setting up activities within the centre, such as badminton, football, fitness classes etc.
  • Assisting with centre tours and membership sales.
  • Ensuring the centre is well run, clean and ready for business.
  • Our teams work across our 5 leisure centres, so you need to be able to travel between centres and enjoy this flexible working style.

You must have…

Essential Criteria

Ability to work a combination of early, late and weekend shifts

Essential Skills

Strong communication skills

Excellent Customer Service skills

Be able to work in a motivated team  

What’s in it for you…

Why Work For Us?

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

What Flexible and Agile Working Arrangements do we Offer?

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.

What Roles Do the Councils Offer?

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

What Benefits do our Employees Receive?

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

What Employer Accreditations do we Hold?

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.

What Wellbeing Support do our Staff Have Access to?

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.

Where are we advertising?

Advertising internally and externally

If external, please apply via our website. If internal, please apply via submitting your expression of interest to the relevant recruiting manager; a template for an expression of interest can be found on Connect.

Key Information: 

If you any questions about the role, then please don’t hesitate to contact the recruiting manager or the HR Team, who will be happy to answer any questions on the role or the Councils.

Closing date: 24 September 2023 at 11:30PM

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

Interview date: To be confirmed 

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