0800 0485 785

Customer Resolutions Manager - HP10 0DF



Job Type



Customer Service


HP10 0DF

The Vacancy

Here at Paradigm, we are committed to delivering excellent service and we will never tire of working on things we could improve. We take pride in listening to our customers and taking their feedback seriously. We value our complaints process to ensure we identify service failures, we put things right to regain customer trust, and use that insight to make service improvements in liaison with the relevant service areas. 

Due to an internal career move (we have a lot of these) we have a great opportunity up for grabs and would like to hear from you if are passionate about delivering an excellent customer complaints service whilst driving service improvements. Do you have the flair and communication skills to build and maintain strong relationships with customers and staff, influencing colleagues to ensure we are continuously reviewing how we deliver our service and that decisions are fair and reasonable? Adept at analysing large volumes of data and presenting these trends to the business to prompt and get agreement on service improvements?

If you have experience managing a complaints team (ours is a small team of 3), preferably in a regulated environment, then we would love to hear from you. 

The role is hybrid and offers the flexibility to work 2 days in our modern offices in High Wycombe (free parking) and 3 days remotely.

This is an interesting role where you can build strong working relationships and influence the direction of our customer service provision. With Career advancement and great colleagues on offer, what are you waiting for? Apply today!

About us: We are a values’ driven, ambitious organisation. We’re Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment.

We offer a very generous package including the following:

  • Holidays – 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xmas and new year when we close plus the opportunity to buy up to another 5 days (pro rata for Part time) subject to conditions
  • Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.
  • Car Leasing scheme (subject to conditions)
  • Annual Bonus potential
  • Professional Sponsorship Scheme (subject to conditions) and professional subscriptions paid
  • Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
  • Health Cash Plan – worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more.
  • Up to 3 paid ‘Giving Back (Volunteer) days a year
  • Opportunities for career advancement – if that’s what you want and fine if you don’t
  • Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)

We support flexible ways of working and welcome applications from all sections of the communities we work in.

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