You know what excellent customer service looks like, you have a passion for helping people, acute listening skills, empathy by the bucket load and a problem-solving brain that can resolve issues in a fast-paced environment. So, if you don’t already work for us, read on, and apply! Come and join us at Paradigm Housing Group - a Best Companies 1 Star accredited place to work.
As part of our friendly Private Sector Leasing (PSL) team you will be helping us achieve our vision of “delivering homes that our customers can rely on and that helps them live well”. We want to hear from people who are passionate about customer service, possess a strong work ethic, can problem solve and prioritise effectively. You’ll always be busy dealing with contractors, private landlords and colleagues across the organisation to help customers with predominately repairs related matters. Your day will, in the main involve diagnosing and reporting repairs, raising works orders, and approving invoices. No one day is the same and you’ll find the work highly rewarding.
If successful, you’ll be handling a range of repairs enquiries by phone and email using your excellent telephone manner, IT and writing skills. Although we can’t promise permanency, many of our Paradigm colleagues have moved within the business to forge successful careers. Whether you have previous experience in a similar role, working for a lettings’ agent, or you’re looking for a new challenge, just finished education, between jobs, semi-retired, returning to the workplace after a break, worked at more senior level and no longer want the this level responsibility, if you are quick to learn, and have the skills and attributes we are looking for, this could be the job for you.
This is a great opportunity to join us at a time when you can have a real and personal impact on the future success of our business. We support flexible working arrangements and welcome applications from all sections of the communities we work in.
Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.
We reserve the right to close this role earlier than the published date should a suitable candidate be identified.