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Customer Engagement Officer - HP10 0DF



Job Type





HP10 0DF

Vacancy: Customer Engagement Officer  

Location: High Wycombe / remote hybrid working 

Salary package: £31.5k pa plus truly excellent benefits

Permanent, 37 hrs p/w some flexibility re start & finish times

You will be a passionate expert in all aspects of customer involvement; recognising that the customer voice is vital to understanding how our customers feel about our services and acting on this valuable insight to improve and enhance our overall service delivery.

It really is an exciting time to join Paradigm; we are a values-led social housing provider as we embark on the biggest digital transformation programme in our history to future-proof the organisation and enhance customer satisfaction and take us from good to great.

This new role has been created to support the New Paradigm programme, which is the biggest transformational change programme in our history. Your role will be to strengthen customer engagement to ensure that the customer voice is applied and adopted throughout the programme, maximising service improvements that matter most, supporting our corporate aims to offer excellent services to customers.

About you:

You should have great Customer Engagement experience; you will work as part of a small team of three, the wider Customer Insight & Experience team has a total of 10 people; you will be responsible for ensuring that there are a range of opportunities for customers to influence, scrutinise and challenge us on performance, which will ultimately lead to an improved customer experience.

With a focus on ensuring colleagues across business are undertaking customer involvement and engagement, you will support them in meeting these commitments. You will be able to evidence successful project management of customer involvement events and co-creation activities and demonstrate meaningful outcomes for customers and their impact.

You will possess experience of supporting and developing scrutiny, you will be familiar with customer consultation methods (or willing to undertake training) to support our role in managing and delivering customer consultation and engagement across the business.

There will be occasional requirements (around twice a quarter) to work evenings up to around 9pm for customer events, we will give you advance notice of these and time off in lieu will be given. 

So not only is this a great opportunity to join a high performing and specialist team at a time when you can have a real and personal impact on the future success of our business, you can continue to grow and develop yourself, building an exciting/interesting/rewarding career with a growing business.

About us

We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. We are clearly focussed on the delivery of our five-year corporate plan with ambitious and challenging objectives including improving our environment and sustainability targets to deliver quality homes to people who need them.

We’re proud to offer great benefits and have a committed approach to employee wellbeing. We offer an attractive range of benefits such as Health Cash Plan, Bonus potential, a competitive Pension and 25-30 days holiday (dependent on role) on starting in addition to 3 days closure at Christmas, up to 3 paid Volunteer days p/a, free parking at our modern office with newly created collaborative workspaces.

We support flexible ways of working and welcome applications from all sections of the communities we work in.
Further information

As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.

Thank you for your interest in Paradigm Housing Group thus far.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

The Company

We are Paradigm Housing Group. 

We manage more than 15,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

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