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Community Support Worker - Primary Care Network - HP1 1HN



Job Type



Care & Social Care



Job title: Community Support Worker (primary care network)

Salary: £22,500 - £23,500 per annum

Contracted Hours: 30 hours per week

Working base: Dacorum Wellbeing Centre or Watford Wellbeing Centre

Reports to: Senior Complex Needs Worker

Purpose of Post

The Community Support Worker will:

  • Provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing.
  • Work closely with GP surgeries within the Primary Care Network.
  • Ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
  • Be an independent source of support for all clients.
  • Embed a person centred and recovery orientated approach in all aspects of the roles. The Recovery approach includes empathy, warmth, acceptance, authenticity, compassion and humanity.


You will be line managed by the Senior Complex Needs worker for Hertfordshire Mind Network but will manage your own workload, prioritising tasks and working on your own initiative.

Service Objectives

The objectives of the service are:

  • To improve the mental wellbeing of people experiencing mental ill health.
  • To increase early access to help for people experiencing mental ill health, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.

  • To contribute to an improvement in individual mental wellbeing.
  • To remain a source of independent support for all clients.
  • To reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual.
  • To contribute to an improvement in the proportion of people with mental ill health who are accessing support.
  • To provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.

Key Responsibilities

  • To receive referrals a wide range of referral pathways.
  • To undertake initial contact with clients and complete a holistic needs assessment, making use of assertive outreach work to achieve the initial client contact, if required.
  • To provide holistic support both outreach and in our centres and advocacy services to clients experiencing mental ill health.
  • Ensure all person centred risk assessments and support plans are completed as appropriate.
  • To accompany clients to initial visits and appointments as necessary in order to ensure the sustained use of existing support services.
  • To liaise with other agencies to ensure that clients receive appropriate support and continue to remain engaged with the service.
  • To assist clients to access appropriate mental health services, drug and alcohol services, housing/tenancy services and other services according to assessed needs.
  • To establish effective pathways across a variety of agencies to maximise and provide effective partnership working.
  • To work with partners both internal and external to ensure that vulnerable person’s cases are monitored and risks evaluated in order to promote community safety.
  • To work with multi agency partners to support the delivery of co-ordinated services for clients where appropriate.
  • To work with the third sector and signpost to other agencies as necessary to improve the health and wellbeing of clients referred to the service.
  • Proactively recognise the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies.
  • To provide crisis/safeguarding intervention support. This will include responding to problems which pose an immediate risk.
  • Support clients to build their emotional resilience and crisis planning tools, promoting self-management through building an understanding of their own triggers/coping strategies.
  • To provide advocacy where it is requested by clients, accompanying them and ensuring their voice is heard when communicating with other agencies.


  • To ensure compliance with legal, ethnical, regulatory and social requirements.
  • To manage personal resources and own professional development.
  • To ensure all duties are carried out in a manner which promotes equality and diversity.
  • To promote a health and safety culture within the workplace, observe all health and safety rules and procedures as required and where appropriate conduct risk assessments.
  • Ensure that essential information of a sensitive or personal nature is not disclosed to or discussed with inappropriate persons.
  • All information must be maintained within the Data Protection Act.
  • To be an active and effective team member.
  • To work some hours outside of normal office hours (including evenings and weekends).
  • At all times to carry out every aspect of your duties with due regard to Herts Mind Network’s (HMN) policies and procedures including the Equalities Statement.
  • To ensure (HMN) values are embedded in the service. 
  • To maintain a professional level of communication at all times.
  • To keep clear records and plans of all contacts with clients, professionals and meetings with external agencies.
  • Maintain full accountability to the project through supervision.
  • Undertake other duties as may be reasonably determined by line management, the CEO or Board of Directors.

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