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Community Support Officer - WD17 1LA



Job Type





WD17 1LA

The Vacancy

We have an exciting opportunity for a Community Support Officer to join our friendly team! This is a full time role on a permanent basis.

The successful candidate will be providing practical support to our most vulnerable customers, who have complex needs such as hoarding disorders, where an empathetic, customer-focused and sensitive approach is therefore needed. The candidate will be expected to manage individual cases to help them to sustain their tenancy, ensure their safety and improve their wellbeing by working closely with partners and external agencies to ensure our customers are supported in the most appropriate way. You will need to work with tact and in a non-judgemental and positive manner, be able to keep accurate and confidential records and be confident working on your own.

The ideal candidate will be able to demonstrate the following qualities:


  • Experience of working with vulnerable people in a customer-facing role
  • Highly customer focused and listens to customers to identify their needs and enlists the support of experts or other services where required
  • Has a flexible and open approach to problems
  • Can handle conflict, difficult conversations and negotiations professionally and persuasively with customers either face-to-face, by phone or online, including those who may be in difficult and/or emotionally charged situations
  • Excellent written and verbal communication skills and attention to details
  • Knowledge and experience of using Microsoft Office programmes, including Excel

You will need to hold a UK driving licence with access to a suitable vehicle with business use insurance cover.

You will need to maintain a satisfactory DBS check.

What can we offer?

Working close to Watford Junction station and within walking distance to the shops and cafes of Watford town centre, your salary will be £25,000-£30,000.

In return we offer a competitive package with includes:

•             28 days annual leave and closure at Christmas and bank holidays

•             Employer pension contributions up to 11%

•             Development opportunities

•             Staff discount scheme

•             The opportunity to ‘win’ staff awards, including duvet days, free massages, shopping vouchers

When applying for Watford Community Housing, please consider our organisation’s values:

•      Professional – We are honest, open and respectful. People trust us to keep our promises.

•      Collaborative – We work together as one team and build lasting partnerships to get results.

•      Forward-thinking – We have a can-do attitude and embrace opportunities to improve and innovate.

We reserve the right to close this advert earlier if a suitable candidate is found.

Closing Date: 9th January 2022

Interviews: 17th January 2022

About us

We know that good homes give people the chance to lead more fulfilling lives. That’s why we’re dedicated to delivering high-quality homes and friendlier communities. We own and manage more than 5,000 homes in South-West Hertfordshire.

We are a housing association with homes across South-West Hertfordshire. We aim to make a real difference by delivering better homes and supporting our communities.

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