Position Title: Business Support Officer Level 2 - Leaving Care
Location: The Beehive, 40 Seymour Road, Crumpsall, Manchester M8 5BR
Salary Range: Grade 4 £22,369 to £24,054 (Bar at £23,620) per annum (blended / hybrid working)
Working Hours: 35 hours per week
Contract Type: Permanent
Application Deadline: 19 January 2023
Interview Date: week commencing 23 January 2023
Interview Type: in person
Job Reference: MCC500032/CHE
Manchester is one of the world’s greatest cities. A place with a reputation for innovation and creativity; a thriving regional economy; and a rich sense of identity. We are a city with a rich history, a vibrant present-day, and much to look forward to in the future. Manchester prides itself on being a warm and inviting city with something to offer to everyone. We are committed to bringing about a more inclusive city, where people have access to top-class education and training, and where the economic opportunities that such a vibrant city creates are accessible to all.
We have a whole-city approach to building a safe, happy, healthy and successful future for all children and young people through the ‘Our Year’ programme to become a truly child-friendly city and you will have the opportunity to work for a 'Good' rated local authority.
Manchester’s ethos is to ensure that all the people in our city are able to thrive, and we are able to benefit from the opportunities that our economic growth brings. Our workforce are at the heart of this – and we have created the conditions whereby colleagues have the skills, knowledge and ability to allow their careers to flourish.
Working in Manchester gives you the chance to do things that you wouldn’t get to do in other places, and it is a hugely exciting place to live and work.
We will provide both on and off the job training with the option to complete an apprenticeship in Business and Administration. You will part of a supportive team with a clear career pathway both within Business Support and the wider Council.
Who are we looking for?
Working for Business Support you will need to be:
- Confident in using different IT systems
- Able to work independently and as part of a team
- Able to work to multiple deadlines
- Organised to be able to deliver the services
- Take minutes
You will need to have:
- Good personal resilience
- Good communication skills
- Excellent IT skills including keyboard skills, experience with various Microsoft packages.
- Initiative to assist with solving problems
These are Manchester Values and must be adhered to and demonstrated:
- We work together and trust each other
- We’re proud and passionate about Manchester
- We take time to listen and understand
- We ‘own it’ and aren't afraid to try new things.
- We show that we value our differences and treat people fairly
You will need to have personal resilience to deal with the more complex elements of the role including dealing with young people and families and be able to support members of your team with training and development. You will be the first point of call, after your manager, for queries and for dealing with the financial reconciliations and any issues relating to this. You will also be minuting more complex high level meetings.
What do Business Support do?
Working for Business Support you will be providing administrative support to teams in Adult Social Care and Children's Services. This will involve a variety of tasks from answering the phones and dealing with visitors, to taking minutes in multi agency meetings. You will be recording in citizen records, you will be making appointments with citizens or other professionals, dealing with finance through SAP system, cash handling and income recording, processing payments to companies and individuals, you will be downloading information. You will communicate with a variety of both internal and external customers.