This is a very exciting time to be joining Paradigm Housing Group. With 15,000 properties, a turnover of £115m and a substantial development and sales programme, we are making the most of our many opportunities in a challenging but rewarding environment.
We have a clear and ambitious view of where we are as an organisation and where we need to get to; providing more homes for people who need them by running an efficient and successful business.
About the role
Paradigm currently have an exciting opportunity within the Reactive Repairs Service for an Assistant Operations Manager. This is a fantastic role for either and experienced Repairs Manager or a tradesperson in a Senior post looking for progression.
Managing a team of 4 Senior Technicians and circa 20 Technicians this role is pivotal in assisting the Operations Manager for the Urgent Reactive workstream. This is a broad role requiring demonstrable experience and knowledge of the repairs and maintenance sector as well as possessing strong line management skills where leading and motivating individuals is vital.
Key responsibilities include providing direct line management to the DLO and Senior Technicians, leading by example and motivating teams to deliver excellent customer service, Pre and Post inspections of jobs to ensure correct work scopes are available and adhered to, effective Contract Management, all whilst delivering to expected standards and KPI’s.
In addition, the post holder will be one of three duty managers for the out of hours service requiring extensive knowledge of recent building legislation & codes of practice Health and Safety awareness training to the required industry standard. Being an out of hours duty manager attracts an enhanced on call allowance which is in addition to the base salary.
This is a great opportunity to join us at a time when you can have a real and personal impact on the future success of our business.
At Paradigm, we work hard, strive for excellence, in return we offer a great place to work an attractive range of benefits such as Health Cash Plan, Bonus potential, competitive Pension options and 25 days Holiday on starting in addition to 3 days closure at Christmas as well as supporting flexible ways of working. We welcome applications from all sections of the communities we work in.
Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.
We reserve the right to close this role earlier than the published date should a suitable candidate be identified.
We are Paradigm Housing Group.
We manage more than 15,000 homes across the South East.
We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity, the money we make goes into building new homes and providing an excellent service for residents.