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ASB Case Manager - HP10 0DF

Reference

AD-PARA-ASBCM

Job Type

Permanent

Department

Care & Social Care

Location

HP10 0DF

If you are passionate about delivering an excellent service to customers as part of a committed, well supported and specialist team we have the right vacancy for you. Paradigm is a social housing provider with 15,000 properties, a turnover of £115m and a substantial development and sales programme.

Our vision is clear: We provide excellent services to our customers and build new homes to help people. We make sure our homes are safe and sustainable and strive to do more by making the most of our resources. With a significant transformation and growth programme underway, we are making the most of our many opportunities in a challenging but rewarding environment.

We have 2 vacancies in a recently set up specialist team supporting customers, colleagues and other stakeholders with managing and resolving anti-social behaviour cases. We are looking for someone with great communication skills and a passion for excellent service who has experience in ASB Case Management to join the team. Working via a mixture of office, remote and home-working, you will be managing a varied ASB caseload, including the most serious and complex cases. With this in mind, experience of managing ASB cases within a Housing environment is essential.

Working with well established policy and process, we’re looking for someone who can build great relationships with customers, colleagues, community stakeholders and partner agencies, using all available tools to bring cases to a swift and successful conclusion. You’ll need strong communication skills to and an ability to develop problem solving responses to anti-social behaviour.

Our ideal candidate has experience in preparing legal notices, formal witness statements and proportionality assessments, you will be able to confidently and competently represent Paradigm in court, getting successful outcomes for our communities.

While we are looking for someone with specific housing sector experience in managing and resolving anti-social behaviour cases, we do have a comprehensive personal and professional development suite available to all of our employees. So not only is this is a great opportunity to join a high performing and specialist team at a time when you can have a real and personal impact on the future success of our business, you can continue to grow and develop yourself, building an exciting career with a growing business.



We’re proud to offer great benefits and have a committed approach to employee wellbeing. We offer an attractive range of benefits such as Health Cash Plan, Bonus potential, competitive Pension options and 25 days Holiday on starting in addition to 3 days closure at Christmas as well as supporting flexible ways of working. We welcome applications from all sections of the communities we work in.



Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.

We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

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