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Area Team Leader - NR9 3AZ



Job Type



Customer Service



Do you have the ability to juggle competing priorities and stay calm under pressure?

Role Snapshot…

Are you a team player? Are you committed to health and safety? Can you give a great service to our customers? If the answer is yes, then read on…

What you could be part of…

We are one of the few in-house waste collection services in Norfolk and proud to deliver a service of collection of refuse, recycling and garden waste to the 65,000 properties in the district.  This job involves managing the crews, organising the schedules, and ensuring every collection round goes out each day, as well as ensuring strict health and safety guidelines are adhered to.

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

What you’ll be doing…

You will be responsible, with the other Area Team Leaders, for managing the operational services at the depot to ensure they are customer focused, responsive, efficient, effective, meeting performance targets and ensuring we collect 72,000 bins each week, along with our other services.

You must have…

  • The ability to remain calm under pressure, delivering solutions quickly and efficiently.
  • Excellent customer service skills.
  • Good communication skills – both verbal and written.
  • Track record of staff performance management in a diverse organisation
  • Ability to balance conflicting service demands against limited financial resources
  • Resilience to deal with a number of urgent issues at the same time

In addition, the following would be desirable:

  • Experience of health and safety in an operational environment
  • Experience of business planning and implementing service level improvements and change
  • Ability to work on own initiative to ensure services are maintained and continuously improved

What’s in it for you…

Our package includes:

  • 25 days holiday increasing to 28 days after 5 years’ service plus bank holidays (pro-rata for part time employees)
  • Employer pension contributions of 15% with the option to make additional voluntary contributions
  • Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme – with more to come!
  • Payroll giving scheme
  • Regular reviews with your line manager, develop a personal development plan, as well as opportunities to undertake training
  • Compassionate leave and sickness entitlement for times of need 
  • Support towards volunteering days in the community and encouragement to be involved with fun activities to raise money for local and national charities.

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