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Administrator - NR7 0DU



Job Type






Still looking for your perfect admin position? If so, then look no further...

Role Snapshot…

This role is suitable for a experienced administrator, or a role for a keen individual who may be looking to kickstart their career in HR and L&OD.

The purpose of this role is to provide an effective HR and L&OD administrative service in an efficient, professional and confidential manner. Working within the HR and L&OD Team, supporting the HR and L&OD Business Partner model to assist with the delivery of the team objectives and the organisation’s delivery plan.

What you could be part of…

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like.  Continuous improvement is also vital and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

Our HR and OD Team is a fast-paced team where we work closely with the organisation. In this role you will be part of a front line administrative team who are striving to deliver a first-class service. You will provide first line support to the organisation on routine activities and support the team on project work to assist on the delivery of the team objectives and organisational delivery plan. 

This is a fantastic role where you really can make a difference!

What you’ll be doing…

  • Act as the first line of contact for all basic HR and L&OD queries, from a number of stakeholders, mainly internal managers and employees with occasional contact with members of the public and suppliers including but not limited to policies, systems and procedural queries and guidance, providing relevant advice to stakeholders where required
  • Manage the employee lifecycle process from start to finish including recruitment, onboarding, learning and development and offboarding, carrying out all of the administrative and practical duties as required. Seeking guidance from a senior member of the team where issues arise or legislative guidance is needed
  • Ensure compliance with council processes, policies and procedures including, but not limited to finance, performance, HR and L&OD, governance, health and safety, information management, data protection and equalities.
  • Any other appropriate duties to help the council meet its objectives.

You must have…

  • Educated to GCSE level including Maths and English at Grade 4/C or above
  • NVQ level 2 or above in Business Administration is or equivalent administrative experience in a similar or related role
  • Proven skill of working both independently and within a team
  • Experienced in dealing directly with customers professionally and confidently through a variety of channels, including verbal and written
  • Proven customer care skills and the ability to handle difficult customers to resolve issues, with the ability to identify when it needs escalating to a different member of the team
  • Evidence of well-developed administrative skills with the ability to operate a variety of IT systems at one time
  • Proven adaptability and willingness to multi-task, manage workloads and prioritise effectively across service areas, ensuring accuracy and attention to detail is maintained to a high level at all times

What’s in it for you…

Why Work For Us?

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

What Flexible and Hybrid Working Arrangements do we Offer?

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and hybrid working options are available for employees where operationally possible.

Where Are We Located?

Plan your travel route and find out where the Council office sites are located?

Our website has an amazing interactive map showing all our Council sites and the travel and route plan for each.

What Roles Do the Councils Offer?

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

What Benefits do our Employees Receive?

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

What Employer Accreditations do we Hold?

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.

What Wellbeing Support do our Staff Have Access to?

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.

Where are we advertising?

If external, please apply via our website. If internal, please apply via submitting your expression of interest to the relevant recruiting manager, a template for an expression of interest can be found on Connect.

Key Dates

Closing date: 11 September 2022 at 11:30PM

You will be contacted by 6pm on Monday 12 September 2022 if you have been shortlisted and invited to interview

Interview date: 15 and 16 September 2022 - please note these interviews will be held in person, at South Norfolk House and the interview process will include formal interview questions and a practical assessment relating to basic administration skills.

The Councils reserve the right to close any vacancies, if there is judged to be a sufficient number of applications received.

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