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Account manager / Business development - Epsom

Reference

PS_AM

Job Type

Permanent

Department

Business Development & Sales

Location

Epsom

As an Account manager you will be responsible for looking after an existing client base to retain and grow thier spend.

Managing a defined sales territory of existing UK accounts in the Lone worker space (60+ accounts)

Selling the full portfolio of Peoplesafe services to an existing customer base

Achieving monthly new, retention and renewal targets

Achieving CSAT and NPS targets

Dealing with day to day customer enquiries and resolving customer issues with the internal customer functions

  • Key Responsibilities

    • Highly organised with excellent attention to detail and the ability to execute a strategy to deliver daily revenue.

    • Proven track record of consistently achieving and exceeding sales targets

    • Experience within a metric and target environment able to deliver daily, monthly and annual targets.

    • Nurture customers within the account base to ensure a continued robust pipeline of opportunities.

  • Be able to maximize each customers potential spend through relationship building and data analysis

  • Deliver an excellent retention rate by monitoring usage & providing monthly reporting.

  • Identify potential referrals, and the decision makers within the client organization.

  • Confidently deliver presentations to various audiences including C-Level face to face and on the phone, using the latest technology and platforms

  • Set up meetings between client decision makers and company’s practice leaders/principals.

  • Work with internal teams to develop proposals that speaks to the client’s needs, concerns, and objectives.

  • Be able to work cross functionally with other departments to improve and enhance the customer experience for all customers.

  • Participate in pricing the solution/service including bespoke tailored proposals.

  • Able to self-source and generate own opportunities.

  • Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge of sector.

  • Handle objections by clarifying, emphasising agreements and working through differences to a positive conclusion.

  • Must be able to complete marketing calling campaigns in agreed timeframe.

  • Excellent CRM management – including accurate record keeping & daily updates on the company’s CRM.

  • Attend trade shows & manage the stands & invite customers to participate.

  • Skilled in the ability to retain customers and prevent cancellations.

  • Able to execute and detail robust cancellation strategy.

  • Work with Marketing team to identify potential opportunities within your account base

  • Level of understanding of a Tender process.

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